Policy Page

OUR COMPANIES POLICY
Product Availability 

If any product is out of stock, it will be shown as "sold out" and you will not be able to purchase that product. However, you can send us an email stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold products for clients, the notification is a courtesy to let you know your product is back in stock. (Prices, specifications, and availability of products are subject to change without notice)

Please note: Pre-Made Wigs are first come first serve with limited quantity available, once sold out there is no time frame when we will be restocking.

Paypal Payment Policy

Your billing address and shipping address must be the same. Make sure yourentering in the correct billing address that's associated with your bank card. If you don't enter the correct billing address your card wont process the payment.

Processing/ Shipping 

Processingtakes 2-3 business days for your order to be shipped out. Processing occurs Monday-Friday( If you order on a Friday your order will be processed on the next business day which is Monday).

  • Domestic Express Shippingis 2-3 business days depending on your location.

  • Domestic Regular Flat Rate Shippingis 5-7 business days depending on your location.

  • International Shippingis 7-10 business days depending on your location

               All package delivery is with USPS, business days are Monday-Friday.

You will receive a tracking email immediately after your order is processed. After receiving a tracking email shipping activity will become available after 24 hours. Please track your package at www.USPS.com, your tracking number will come to your email via PayPal. Please check your spam folder if you don't see it in your inbox. If the tracking number is not received after 48hrs of placing your order please email customer service at customerservice@wigsbyloli.com.

Shipping Delays

All orders require a signature. For your convenience please do not wait until the last minute to place an order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of USPS. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package delayed we will not offer a reimbursement of shipping charge. For further information please contact customer service at customerservice@wigsbyloli.com.

Failed Deliveries/ Refused Shipments

/ Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Note we do not ship to PO BOXES. Your order will be shipped to your billing address provided by Paypal via UPS. It is extremely important that you give them the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee USPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDON SHIPMENTS.

Lost Shipments

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please email us immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending USPS's investigation of the situation

Returns/ Exchange

We understand in life things happen that is why we allow for you to alter orders before they are shipped out. To alter an order you must email us immediately at customerservice@gmail.com. Once an order has been shipped it is no longer in our hands and a changecannot be made.

An exchange can be made within seven (7) days. The hair or wig must not be unwrapped, uncombed, not brushed, no fingers ran through the hair, worn, lace must not have been cut, no products added, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.

                           ALL SALES ARE FINAL ON CUSTOM UNITS

You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Wigs By Loli will not be responsible for lost returns. Please do not return via UPS they charge very high brokerage fees to clear the parcel which we will not be responsible for.

If you have any questions or concerns please contact us via customer service at customerservices@wigsbyloli.com

We are pleased to offer returns on unopened hair extensions and pre-made wigs within seven (7) days of you receiving your order. Hair extensions/ pre-made wigs must not be opened, worn, lace cannot have been tampered with or altered in any way.

We are not responsible for any stylist trying to custom color or dye your virgin hair outside of our work, not everyone is a colorist or a specialist at coloring hair extensions that is why we provide custom coloring services.

Before refunding your order, you must contact us at customerservices@wigsbyloli.com. A full refund excluding the original shipping cost will be issued to your original payment method after we received, inspected and confirmed that the return hair extension/ wig was not opened or altered. Refunds are normally returned back to your bank card within 24-48hrs.

Color Disclaimer

Since we only supply unprocessed virgin hair it comes in natural shades of 1 (Black), 1B (off black), 2 (dark brown), and 2B (dark brown with natural highlights/undertones). If you choose to color the hair, it takes and holds permermanent, semi-perimenanet, lifts and cellophane wonderfully. (Please seek professional assistant).

 

[WARNING] REFUNDS AND/OR EXCHANGES WILL NOT BE ISSUED FOR DISSATISFACTION WITH TEXTURE OR COLOR

Confidentiality Policy

Our confidentiality policy has been compiled to better serve those who are concerned with how (P II) "Personally identifiable information) is being used online. P II, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our confidentiality policies carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What Personal Information Do We Collect From The People That Visit Our Website?

When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.

When Do We Collect Information?

We collect information from you when you place an order or enter information on our site.

How Do We Use The Information Collected?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To quickly process your transactions.   

How Do We Protect Visitor Information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

  • We use regular Malware Scanning

Your personal information is contained behind secured networks and is only accessible by a limited number of persons, who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/ credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or access their information to maintain the safety of your personal information.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and are not governed by this confidentiality statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • If you have previously agreed for us to use your personal information for direct marketing purposes, you may change your mind at any time by emailing us at customerservice@wigsbyloli.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interest if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held, you may email us at customerservice@wigsbyloli.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us at customerservice@wigsbyloli.com as soon as possible. We will promptly correct any information found to be incorrect.

Liquid error: Could not find asset snippets/hulkcode_common.liquid