Processing/Shipping Policy

Processing takes 2-3 business days for your order to be shipped out. Processing occurs Monday-Friday( If you order on a Friday your order will be processed on the next business day which is Monday).

 

  • Domestic Express Shippingis 2-3 business days depending on your location.

  • Domestic Regular Flat Rate Shippingis 5-7 business days depending on your location.

  • International Shippingis 7-10 business days depending on your location

 

               All package delivery is with USPS, business days are Monday-Friday.

 

You will receive a tracking email immediately after your order is processed. After receiving a tracking email shipping activity will become available after 24 hours. Please track your package at www.USPS.com, your tracking number will come to your email via PayPal. Please check your spam folder if you don't see it in your inbox. If the tracking number is not received after 48hrs of placing your order please email customer service at customerservice@wigsbyloli.com.

 

Shipping Delays

All orders require a signature. For your convenience please do not wait until the last minute to place an order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of USPS. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package delayed we will not offer a reimbursement of shipping charge. For further information please contact customer service at customerservice@wigsbyloli.com.

 

Failed Deliveries/ Refused Shipments

/ Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Note we do not ship to PO BOXES. Your order will be shipped to your billing address provided by Paypal via UPS. It is extremely important that you give them the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee USPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDON SHIPMENTS.

 

Lost Shipments

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please email us immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending USPS's investigation of the situation

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